Service

pL LEHMANN is represented internationally by a "Global Network" and present in approximately 20 countries. Both the sales advisors and service technicians at the partners have in-depth training on pL LEHMANN products and services. Thanks to an international training system and very detailed technical documents, competence is checked not only with regard to existing products, but is also expanded promptly regarding new products and product modifications.

In addition to being qualified, every pL support center is equipped with the correct tools: special tools, measuring equipment and detailed technical documents. Moreover, every support center has access to the pL intranet, where thousands of replacement parts can be ordered immediately from the e-shop. Thanks to daily updating of inventory levels and restocking time, delivery times are known immediately.

And finally, a great deal of attention was devoted to the service friendliness of CNC rotary tables from pL LEHMANN in order to keep downtime as brief as possible. Thanks to sensors and electronic applications, every partner can, in an emergency, receive support directly from headquarters via teleservice. Or the customer is advised in advance to perform maintenance, depending on the usage. Real industry 4.0 / smart factory.

Spare parts

1. Order

For inquiries, please fill out Form. The responsible pL service center will be informed immediately via e-mail and contact you as quickly as possible. Minimum order value, net CHF 62.- / € 65.- / $ 75.- / £ 58.-

2. Delivery

• Goods issue if material is in stock
  •  next day: orders received by 4:00 p.m. CET
  •  second day: orders received after 4:00 p.m. CET
  •  Express: Order received by 11:00 a.m. CET = Order shipped the same day
• Goods issue if material is not in stock: request a delivery time

3. Shipment

• Always organized by pL, costs to be borne by the orderer
• Prices, shipment times and other conditions according to Shipment information

On-site service

Your first point of contact is the respective pL representative in your country. In more complex cases, the factory service from Switzerland will be involved. For emergency cases within Europe, equipped service cars and corresponding specialized personnel are available to pL.

Diagnosis and troubleshooting have priority. Specialized expertise is crucial:

• Precision mechanics
• Hydraulic / pneumatic systems
• Control and drive engineering
• CNC and PLC expertise
• Experience in customs clearance

activeService

Prevention is better: Regular service - with the right tools and spare parts - is also urgently needed for means of production. With activeService, failures can be avoided and availability increased.

Benefits

• Prevention helps to minimize expensive downtime
• Travel costs are prorated
• The customer does not need to think about it
• No contract, you are free to decide annually
• Based on the worldwide practical experience of pL

Repairs and maintenance at pL LEHMANN

1. Principle

We recommend that repairs and maintenance of your pL rotary table be carried out only in official pL service centers or by pL-trained personnel. All pL international agents are able to offer this service or are familiar with the organization that is able to guarantee it.

2. Repair and overhaul work at the factory

Depending on the type of damage or the work required, repair / overhaul at the factory may be necessary. So that we can help you as quickly as possible, we ask you to consult the operating instructions before contacting us. It is very possible that your problem is already described there and a solution shown.

You can find your documents on the supplied USB stick ('SmartDoc’ instructions) or under Downloads.

3. Request a repair

Contact us and provide the following details:

• Serial or system no. (see type plate)
• Exact machine designation (brand, type, year of manufacture)
• Name, type and software version of the pL CNC control system (if available)
• Approximate date of delivery (when the goods are expected to be delivered to pL LEHMANN)

4. Ship to pL LEHMANN

For all aspects regarding return shipment and correct delivery documents, see Shipment information

Unfortunately, we have to refuse to accept the goods if

• the goods are not registered with us according to the instructions
• the goods are delivered outside the hours of operation: 8:00 a.m. to 4:00 p.m., Monday to Friday

Returns to Switzerland

1. Contact

Contact us so we can arrange the return transport for you. For approximate transit times (plus one day), see Transport information. Ask us for the correct goods value (proforma value) before shipping

2. Prepare documents

Use our standard template (sample invoice), always FCA (Incoterms 2020). State the correct place of origin, otherwise the preferential rate will cease to apply to the goods and you will have to pay the import duty at the time of re-import (applies only for countries with free trade agreements with Switzerland).

3. Delivery address for pL LEHMANN

4. Shipment tracking

You can track the shipments easily online. Ask us for the tracking number.

Transport information and costs

We make deliveries via our comprehensive service provider: TNT SWISS POST AG, Wiggermatte 2, CH-4665 Oftringen

Brazil: The costs are calculated up to arrival airport Guarulhos; the follow-up costs vary depending on the value of goods: collection fee (3 % of the value of the goods), official storage from the first day (2 % of the CIF value of the goods)

Customer training

pL LEHMANN offers different training course programs:

For the service engineer of the machine manufacturer and importer (OEM):

Main focus on commissioning / application / troubleshooting of the pL rotary tables used by the OEM

For the user's service engineer

Main focus on maintenance / servicing / repair of existing pL rotary tables

Your advantages

• Shorter downtimes in the event of a malfunction
• Fewer failures and faster (re)commissioning
• Independent of the pL LEHMANN or pL representative office hours
• Longer operating and service life of your rotary table

Helpline headquarters

Important: Before you discuss your problem with our workshop specialists, please contact your pL representative. In case of an emergency, you can use the Helpline as follows: